Controlling

 

The controlling function is formed by all of the following activities which have to be taken by all of the managers:

 

• Conducing performance evaluation and taking necessary action to minimize inefficient. (Strategy evaluation)

 

Four basic steps:

1) Establishing performance standards:

 

The administrator and the coordinator of Aposentos Backpackers are the responsible of the strategy evaluation and also make sure that the objectives of the company are being accomplished properly.

Aposentos Backpackers´ goals:

• Be renowned as one of the principal hospitality and cultural hostels in Colombia.

• At the end of few years, Aposentos Backpackers will have 5 strategic alliances with some independent hostels or even some chain of hostels.

• generate minimun 2 maintaining inventory per year.

• being able to dispone the 15% of the income to the research and development. 

• Sell minimum two promotions or special packets per month.

• Manage at least five Colombian traditional meals in our menu.   

 

2) Measuring individual an organizational performance:

Because we are still a small organization, we ae able to evaluate frequently our employees. One alternative is asking the opinions of the customer at the moment of leaving the hoste

l. In additions, due to the communication with the coordinator and the administrator is most of the time accessible, it could facilitate to know all of the grievances, complaints, suggestions and thanks of the customers. (aha! Moment). Furthermore, knowing that we are an organizations which offers a service a behaviorally anchored rating scale (BARS) is the best method that Aposentos backpackers can integrate in the evaluation of its employees

 

3) Comparing actual performance to planned performance standards

After starting the operations in our organization we will compare our goals with the results we get. Any goal depends of it was based on a long term objective or short term objective

 

4) Taking corrective actions our quality and quantity results taken by the BARS and the comments of our consumer we will classify the most relevant aspects we have to correct and the events we have to avoid and then, we would analyze the causes and how to remove them. We would take advantage of the complaints of our guests.